Privacy & Confidentiality Statement

1. Operator Information

Entity Name: eSHENG

Contact Email: info@esheng3d.com

2. Information We Collect

Information you voluntarily submit: when you initiate a project or send an inquiry, you may provide your name, phone number, email address, photos, images, creative descriptions and related project files. Corporate clients may provide company name, contact person information and project documents.

Automatically collected website data: server logs may record IP address, browser type and access time for website security, troubleshooting and traffic statistics. Such data will not be used to identify specific individuals.

This website does not actively collect sensitive personal data such as ID numbers or payment information.

3. Usage of Information & Materials

Submitted photos, images, ideas and files are used only to execute your custom project, including 3D modeling, proposal communication, sample production and delivery.

They may also be used for project coordination, progress updates, after-sales support and website service improvement.

Without your explicit written permission, your portraits, pet photos, original materials or generated 3D models will not be used for portfolio display, marketing or external sharing.

4. Confidentiality Terms

For individual custom projects, private photos, pet images, personal materials and exclusive 3D model files are confidential client materials. Without written authorization, ESHENG will not disclose, share, publish or use them as public cases.

For corporate projects, creative concepts, product proposals, design sketches and source model files provided by corporate clients are subject to confidentiality obligations. Without written approval, they will not be disclosed, publicly displayed or reused for other projects.

We restrict internal access and store project materials and model files securely. No internet environment can guarantee absolute security, but we take reasonable technical measures to reduce leakage risk.

Relevant data will only be provided externally when required by law or competent judicial authorities.

We never sell or lease your personal information or project materials to third parties.

5. Data Retention Period

After project delivery and completion of communication, materials and model files may be retained for necessary business cycles. You may contact us to request deletion of your original photos and model files.

Website access logs are periodically cleared according to server security policies.

6. Your Rights

You may contact us through the reserved email address to request access, correction or deletion of your submitted personal information, original photo materials and 3D project files. We will process your request within a reasonable period.

7. Third-party Links

This website may contain external links. Third-party websites are not governed by this statement; please review their respective privacy policies.

8. Intellectual Property

All text, images, cases and design works on this website are owned by ESHENG. Copying, reposting or commercial use without written authorization is prohibited. Photos and image materials submitted by clients remain owned by the clients, who warrant that they have lawful usage rights for submitted materials.

9. Statement Revision

We may update this Privacy & Confidentiality Statement according to laws, regulations and business adjustments. Updates will be published on this page without separate notice.

10. Contact

For questions about privacy or confidentiality terms, please contact: info@esheng3d.com